Head Strap for Apple Vision Pro

Legal Warranty and Returns

Before placing an order, we recommend reviewing our warranty and refund policy carefully.

Our products are 3D printed and handcrafted, often made to order. Since they are not mass-produced or injection-molded, slight aesthetic marks may occur during the printing process. These do not affect functionality in any way.

All of our products are thoroughly tested under various conditions to ensure optimal quality and performance.

If your product arrives damaged, please contact us so we can offer a solution as soon as possible.

Legal Warranty

Spain:

All 3D printed products include a 3-year legal warranty from the delivery date. This warranty covers manufacturing defects and any lack of conformity present at the time of delivery.

European Union:

Products delivered within EU countries include a 2-year legal warranty, as established by Directive 1999/44/EC. It covers defects and non-conformities present at the time of delivery.

International (non-EU countries):

Products delivered outside the EU (e.g., USA, Canada, Australia) include a 1-year legal warranty covering any manufacturing defects present upon delivery.

Infinity One 3D will cover the cost of the first warranty-related shipment using standard shipping. Subsequent shipments will be at the customer's expense.

Warranty Exclusions

The warranty does not apply in the following cases:

• Damage caused by improper or negligent use.
• Normal wear and tear due to usage.
• Unauthorized modifications or repairs.
• Failure to follow maintenance and usage instructions provided by our team.

Right of Withdrawal and Returns

In accordance with current EU law, you have the right to withdraw from the purchase contract within 14 calendar days of receiving your order. This right does not apply to personalized or made-to-order products created according to your specifications.

Exclusions from the Right of Withdrawal:

• Personalized or made-to-order items.
• Improper or negligent use.
• Normal wear and tear due to usage.
• Unauthorized modifications or repairs.

How to request a return or withdrawal:

• Contact us at info@infinityone3d.com with the subject: “Withdrawal Order #[YOUR ORDER NUMBER]”.
• You are responsible for all return shipping costs.
• Any customs fees, duties or handling charges incurred during the return process are the customer’s responsibility. If unpaid, these amounts will be deducted from the refund.
• If you selected express or premium shipping, only the cost of standard shipping will be refunded, in accordance with consumer law.

Returns due to Uncollected or Rejected Orders

If an order is returned to us due to reasons attributable to the customer (e.g., repeated delivery absence, incorrect address, or failure to collect from a pickup point), the following policy applies:

• You may request a reshipment by covering the cost of the new shipment.
• If you prefer to cancel the order, we will refund only the cost of the products, deducting the actual shipping costs for both outbound and return shipments.

These costs will not apply if you have exercised your right of withdrawal correctly and within the legal timeframe.

To avoid these situations, please ensure your delivery information is accurate and monitor delivery notifications from the courier.

Refunds

Once we receive the returned products and confirm their condition, we will issue a total or partial refund depending on the item’s state. Any unpaid customs duties or external charges will be deducted from the final refund. Refunds are processed within a maximum of 14 days.

Disclaimer

Installing and using any 3D printed accessory is done entirely at the user's own risk. Infinity One 3D is not responsible for any damage or harm resulting from installation or usage.

Each item is uniquely crafted. As these are handmade 3D printed products, slight visual variations may occur and no two pieces are identical.

All items in our store are printed on demand and processed based on the order of entry. Stock levels shown indicate material availability, not finished product inventory. Therefore, each item is considered made to order.

We operate with high-quality 3D printers that allow us to offer the best possible finish for each product.