Shipping and Duties
InfinityONE ships to Europe, the United Kingdom, the United States, Canada, Japan, South Korea, China, Singapore, Kuwait, the United Arab Emirates, and Australia.
Standard processing times range from 1 to 5 business days, excluding weekends, public holidays, and scheduled breaks. During high-demand periods, processing may take up to 5 additional business days, for a total of 10 business days. For pre-order products, production time can take up to 3 weeks before shipping.
Shipping in Spain (Mainland)
Shipments within Spain are made with Correos Standard or Premium, both with tracking numbers.
- Standard Shipping: Delivery time of 5-10 days.
- Premium Shipping: Delivery time of 24-72 hours.
Shipments to the Canary and Balearic Islands may have a longer delivery time.
Shipping in Europe
- Standard Shipping with Deutsche Post: Delivery time of 15-20 days with tracking.
- Express Shipping: Delivery time of 48-72 hours via UPS, DHL, Seur (DPD), or Zeleris, with tracking.
Shipping to Other Countries
- Shipping with Deutsche Post: Delivery time of 15-20 days with tracking.
Delivery time: Packages will arrive in the destination country within 15-20 days after leaving our workshop. If the package is held at customs, an additional delay of 10-12 days may apply.
Tracking number: Deliveries are made through national postal services and do not require a signature.
DHL Express: Shipments via DHL Express may take 5-6 business days.
When your package reaches your country, please track it using your national postal services.
Duties and Taxes
InfinityONE is not responsible for any applicable customs duties, import taxes, or other charges associated with international orders.
For orders within the EU, our products include VAT, which is paid by the customer. If you need an invoice, we can provide it.
To ensure a smooth shipping experience, it is important to understand our shipping policy for orders outside the European Union, especially regarding customs procedures.
- Customs Duties and Taxes: The customer is responsible for paying any customs duties, import taxes, or other fees that may apply in the destination country. These costs vary depending on the value and nature of the shipped items and must be paid according to local customs regulations.
- Import Requirements: Customers must be aware of the import requirements of the destination country, including restrictions on certain products, special licenses, or additional documentation needed for customs clearance. Failure to meet these requirements may result in delays or shipment retention by customs authorities.
- Risks and Losses: In case of issues during customs clearance or international transportation, such as shipment retention, delays, or losses, the customer assumes the corresponding responsibility. No refunds will be issued for the order amount.
Please note that if you refuse the delivery of a package, you will still be responsible for the customs duties, taxes, and fees incurred during its shipment.
Duties and taxes are non-refundable once your order has been dispatched. Additionally, returned products are not eligible for a refund of associated duties and taxes.
By accepting our shipping services for orders outside the European Union from Spain, the customer fully agrees to the terms and conditions outlined in this policy. We appreciate your cooperation and trust in us as your international logistics provider. If you have any questions or need further information, please do not hesitate to contact us.