SHIPPING AND TARIFFS
InfinityONE ships to Europe, USA and Canada.
The processing time is around 2-3 days, and is independent of shipping, since it is the manufacturing of the product. Shipping times are detailed below.
Shipping Spain (peninsula)
Shipments to Spain are made with Correos Standard or Premium. (they all have tracking)
- Standard Shipping - With tracking number. Delivery time 5-10 days.
- Premium Shipping - With tracking number. Delivery time 24-72 hours.
Shipments to the Canary Islands and the Balearic Islands have a longer delivery time.
Europe Shipping
- Standard Shipping with Deutsche Post - With tracking number. Delivery time 15-20 days.
- Express Shipping - With tracking number 48-72h with UPS, DHL, Seur (DPD) or Zeleris.
Shipping USA and Canada
- Shipping with Deutsche Post - WITH tracking number. Delivery Time 15-20 days
Delivery time: The package will arrive in the country between 15 and 20 days after leaving our workshop. In addition to this period, you must take into account the time the package remains in customs if it is stopped, which can take 10 to 12 days.
Tracking number: Delivery will be carried out by national postal services.
When your package arrives in your country, remember to track it using national postal services.
Tariffs and Taxes
InfinityONE is not responsible for any applicable customs duties, import duties, taxes or other charges for international orders.
For orders to the EU, our products carry VAT and it is paid by the customer. If you need an invoice we can send it.
To ensure a hassle-free shipping experience, it is important to understand our shipping policy for shipments outside the European Union, especially with regards to customs clearance.
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Customs Duties and Taxes: The customer is responsible for paying any customs duties, import taxes or other charges that may apply in the destination country. These costs may vary depending on the value and nature of the items shipped, and must be paid according to local customs regulations.
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Import Requirements: It is crucial that the client is aware of the import requirements of the destination country. This may include restrictions on certain products, special licenses or additional documents required for customs clearance. Any failure to comply with these requirements may result in delays or detention of shipments by customs authorities.
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Risks and Losses: In the event that problems occur during customs clearance or international transportation, such as shipment retention, delays or losses, the client and buyer assume the corresponding responsibility. There are no refunds of the order amount.
Please note that if you refuse delivery of a package, you will still be responsible for any duties, taxes and customs fees incurred in shipping the package.
Duties and taxes are non-refundable once your order has been shipped. Additionally, returned products will not be eligible for a refund of associated duties and taxes.
By accepting our shipping services for shipments outside the European Union from Spain, the customer and buyer fully accept and understand the terms and conditions established in this policy . We appreciate your cooperation and trust in us as your international logistics service provider. If you have any questions or need more information, please do not hesitate to contact us.
Last update: March 15, 2024