Shipping and Customs
InfinityONE ships to Europe, the UK, USA, Canada, Japan, South Korea, China, Singapore, Kuwait, the United Arab Emirates, and Australia.
The processing time is approximately 2-3 days, independent of shipping, as it involves product manufacturing. Shipping times are detailed below.
Shipping in Spain (Mainland)
Shipments within Spain are made with Correos Standard or Premium, both with tracking numbers.
- Standard Shipping: Delivery time of 5-10 days.
- Premium Shipping: Delivery time of 24-72 hours.
Shipments to the Canary Islands and Balearic Islands may have a longer delivery time.
Shipping in Europe
- Standard Shipping with Deutsche Post: Delivery time of 15-20 days, with tracking number.
- Express Shipping: Delivery time of 48-72 hours with UPS, DHL, Seur (DPD), or Zeleris, with tracking number.
Shipping to Other Countries
- Shipping with Deutsche Post: Delivery time of 15-20 days, with tracking number.
Delivery Time: The package will arrive in the destination country within 15-20 days after leaving our workshop. If the package is held in customs, the additional time may be 10-12 days.
Tracking Number: Delivery will be made through national postal services and does not require a signature.
DHL Express: Shipments with DHL Express may take 5-6 business days.
When your package arrives in your country, please remember to track it using the national postal services.
Customs Duties and Taxes
InfinityONE is not responsible for applicable customs duties, import taxes, or other charges associated with international orders.
For orders within the EU, our products include VAT, which is paid by the customer. If you need an invoice, we can send it to you.
To ensure a smooth shipping experience, it is important to understand our shipping policy for orders outside the European Union, especially regarding customs procedures.
- Customs Duties and Taxes: The customer is responsible for paying any customs duties, import taxes, or other charges that may apply in the destination country. These costs vary depending on the value and nature of the items shipped and must be paid according to local customs regulations.
- Import Requirements: It is crucial that the customer is aware of the import requirements of the destination country, which may include restrictions on certain products, special licenses, or additional documents required for customs clearance. Failure to comply with these requirements may result in delays or the retention of shipments by customs authorities.
- Risks and Losses: In the event of issues during customs clearance or international transportation, such as shipment retention, delays, or losses, the customer assumes the corresponding responsibility. No refunds will be issued for the order amount.
Please note that if you refuse the delivery of a package, you will still be responsible for any customs duties, taxes, and fees generated by the shipment.
Customs duties and taxes are non-refundable once your order has been dispatched. Additionally, returned products will not be eligible for a refund of associated customs duties and taxes.
By accepting our shipping services for shipments outside the European Union from Spain, the customer fully accepts and understands the terms and conditions outlined in this policy. We appreciate your cooperation and trust in us as your international logistics service provider. If you have any questions or need further information, please do not hesitate to contact us.