ClipFix XREAL One – Cable Holder Clip

Shipping & Duties

InfinityOne ships to Europe, the United Kingdom, the United States**, Canada, Japan, South Korea, China, Singapore, Kuwait, the United Arab Emirates and Australia.

Standard processing time is 1–5 business days, excluding weekends, holidays and scheduled breaks. During high-demand periods, processing may be extended by up to 5 additional business days, with a maximum of 10 business days. For pre-order items, production may take up to 3 weeks before dispatch.

Shipping within Spain (Mainland)

Shipments within Spain are handled by Correos Standard or Premium, both with tracking.

• Standard Shipping: Estimated delivery 5–10 days.
• Premium Shipping: Estimated delivery 24–72 hours.

Shipments to the Canary Islands and Balearic Islands may require longer delivery times.

Shipping within Europe

• Standard Shipping with Deutsche Post: 15–20 days, with tracking.
• Express Shipping: 48–72 hours with UPS, DHL, Seur (DPD) or Zeleris, with tracking.

Shipping to the United States

Due to new U.S. legislation effective from August 29, 2025, the former “de minimis” regime allowing imports up to USD 800 without duties has been removed. Under this regulation, all shipments are subject to taxes and mandatory customs clearance, regardless of value.

Unless the selected option explicitly states DDP (Delivered Duty Paid), all taxes, duties and customs handling fees are the sole responsibility of the buyer and may cause delivery delays. InfinityOne will not cover these costs. If the required fees are not paid and the shipment is returned to sender, the cost of the return will be deducted from any refund.

Currently available options:

• FedEx International Economy – 5–10 business days. Not DDP.
• FedEx International Priority – 2–5 business days. Not DDP.
• DHL Express – 2–5 business days. DDP available.

We are working to offer more competitive rates and additional DDP options in the future.

Shipping to Other Countries

• Deutsche Post Shipping: 15–20 days, with tracking.

Transit time: Parcels typically arrive in the destination country 15–20 days after dispatch. If held by customs, an additional 10–12 days may be required.

Tracking: Delivery is handled by the destination country’s national postal service and usually does not require a signature.

DHL Express: Delivery typically takes 5–6 business days.

Once your package reaches your country, please track it using your national postal service.

Duties & Taxes

InfinityOne is not responsible for customs duties, import taxes or any other charges associated with international orders.

For orders within the European Union, applicable VAT is included in the product price. An invoice can be provided upon request.

To ensure a smooth shipping experience, please review our policy for orders shipped outside the EU, especially regarding customs procedures:

1. Customs Duties & Taxes: Customers are responsible for paying any duties, import taxes or fees applicable in the destination country.
2. Import Requirements: Customers must be aware of any restrictions, licences or documentation required by authorities in the destination country.
3. Risks & Losses: In cases of delays, holds or losses during international transport, the customer assumes full responsibility. We cannot issue refunds in these situations.

If a package is refused on delivery, the customer remains responsible for any duties, taxes or customs fees generated.

Duties and taxes are non-refundable once the order has been dispatched.

By placing an order with international shipping outside the European Union from Spain, the customer fully accepts the terms outlined in this policy.

Legal Warranty and Returns

Before placing an order, we recommend reviewing our warranty and refund policy carefully.

Our products are 3D printed and handcrafted, often made to order. Since they are not mass-produced or injection-molded, slight aesthetic marks may occur during the printing process. These do not affect functionality in any way.

All of our products are thoroughly tested under various conditions to ensure optimal quality and performance.

If your product arrives damaged, please contact us so we can offer a solution as soon as possible.

Legal Warranty

Spain:

All 3D printed products include a 3-year legal warranty from the delivery date. This warranty covers manufacturing defects and any lack of conformity present at the time of delivery.

European Union:

Products delivered within EU countries include a 2-year legal warranty, as established by Directive 1999/44/EC. It covers defects and non-conformities present at the time of delivery.

International (non-EU countries):

Products delivered outside the EU (e.g., USA, Canada, Australia) include a 1-year legal warranty covering any manufacturing defects present upon delivery.

Infinity One 3D will cover the cost of the first warranty-related shipment using standard shipping. Subsequent shipments will be at the customer's expense.

Warranty Exclusions

The warranty does not apply in the following cases:

• Damage caused by improper or negligent use.
• Normal wear and tear due to usage.
• Unauthorized modifications or repairs.
• Failure to follow maintenance and usage instructions provided by our team.

Right of Withdrawal and Returns

In accordance with current EU law, you have the right to withdraw from the purchase contract within 14 calendar days of receiving your order. This right does not apply to personalized or made-to-order products created according to your specifications.

Exclusions from the Right of Withdrawal:

• Personalized or made-to-order items.
• Improper or negligent use.
• Normal wear and tear due to usage.
• Unauthorized modifications or repairs.

How to request a return or withdrawal:

• Contact us at info@infinityone3d.com with the subject: “Withdrawal Order #[YOUR ORDER NUMBER]”.
• You are responsible for all return shipping costs.
• Any customs fees, duties or handling charges incurred during the return process are the customer’s responsibility. If unpaid, these amounts will be deducted from the refund.
• If you selected express or premium shipping, only the cost of standard shipping will be refunded, in accordance with consumer law.

Returns due to Uncollected or Rejected Orders

If an order is returned to us due to reasons attributable to the customer (e.g., repeated delivery absence, incorrect address, or failure to collect from a pickup point), the following policy applies:

• You may request a reshipment by covering the cost of the new shipment.
• If you prefer to cancel the order, we will refund only the cost of the products, deducting the actual shipping costs for both outbound and return shipments.

These costs will not apply if you have exercised your right of withdrawal correctly and within the legal timeframe.

To avoid these situations, please ensure your delivery information is accurate and monitor delivery notifications from the courier.

Refunds

Once we receive the returned products and confirm their condition, we will issue a total or partial refund depending on the item’s state. Any unpaid customs duties or external charges will be deducted from the final refund. Refunds are processed within a maximum of 14 days.

Disclaimer

Installing and using any 3D printed accessory is done entirely at the user's own risk. Infinity One 3D is not responsible for any damage or harm resulting from installation or usage.

Each item is uniquely crafted. As these are handmade 3D printed products, slight visual variations may occur and no two pieces are identical.

All items in our store are printed on demand and processed based on the order of entry. Stock levels shown indicate material availability, not finished product inventory. Therefore, each item is considered made to order.

We operate with high-quality 3D printers that allow us to offer the best possible finish for each product.