Product guarantee

It is VERY important to read and understand the warranty and refund before purchasing your product.

Our pieces are 3D printed and handmade, so unless they are injected or manufactured by industrial machines, they may have some type of mark or damage that does not affect their operation at all. All our products have been thoroughly tested to guarantee optimal quality.

Understanding this, we do not accept returns after 14 days after receiving it unless the part arrived broken in which it would be replaced.

Warranty

During the first 6 months after the purchase date, you can replace the product if it is broken or defective.
For 6 months from the date of purchase up to one year, we will replace your product free of charge, except the cost of shipping costs.

Right of Withdrawal

Within 14 days of receiving your package, you can request a refund through our "contact" section.

After these 14 days, we do not accept returns or refunds.

Process

1 – You will have to send us communication from the agency through which you sent it to the email info@infinityone3d.com indicating in the subject “withdrawal request [YOUR ORDER NUMBER]”. The cost of shipping would be your responsibility. Indicating on the shipping label: “Return order [YOUR ORDER NUMBER]”.

3 – Once received at our facilities and the correct condition of the product has been verified , we will proceed to make the refund by the same means that made the payment .

4- If you chose an express or premium shipping method, according to the General Law for the Defense of Consumers and Users , the store is only obliged to refund the cost of standard shipping, not premium.

Refund

The refund will be made when we receive and check the package and its contents.

Depending on the condition of the product, the price of the product is fully or partially refunded.

If shipments are outside the EU, please contact us.

We will not refund the following costs as they are outside of InfinityONE.

  • Shipping costs
  • customs fees

Disclaimer

All the products in the store are made individually and by hand, it is important to know that they may have some aesthetic mark created from the same print and that no piece is identical to the other. We work with high-quality printing machines and offer the products with the best possible quality.

Updated: March 1