Shipping & Customs Duties

InfinityOne ships to Europe, the United Kingdom, the United States, Canada, Japan, South Korea, China, Singapore, Kuwait, the United Arab Emirates, and Australia.

Standard processing time is 1–5 business days, excluding weekends, holidays, and scheduled breaks. During high-demand periods, processing may take up to an additional 5 business days (maximum 10 business days). For pre-order items, production may take up to 3 weeks prior to shipment.

Shipping within Spain (Mainland)

All domestic shipments are handled by Correos and include tracking.

  • Standard Shipping: Estimated delivery in 5–10 days.
  • Premium Shipping: Estimated delivery in 24–72 hours.

Shipments to the Canary Islands and Balearic Islands may take longer.

Shipping within Europe

  • Standard (Deutsche Post): 15–20 days with tracking.
  • Express: 48–72 hours via UPS, DHL, SEUR (DPD), or Zeleris.

Shipping to the United States

Currently available options:

  • DHL Express – 2–5 business days · Duties Paid (DDP)
  • DHL Express – 2–5 business days · Duties Not Paid (No DDP)
  • USPS Standard DDP – 10–15 business days · Duties Paid

Due to new U.S. government legislation effective August 29, 2025, the de minimis threshold allowing duty-free imports up to USD 800 has been removed. As a result, all shipments are subject to mandatory customs duties, taxes, and inspections, regardless of order value.

Unless the selected shipping method explicitly states DDP (Delivered Duty Paid), all duties, taxes, and customs clearance fees are the sole responsibility of the buyer and may cause delivery delays. InfinityOne does not cover these charges. If duties are not paid and the shipment is returned to the sender, return shipping costs will be deducted from the refund.

Shipping to Other Countries

  • Deutsche Post: 15–20 days with tracking.

Deutsche Post

Delivery timeframe: Packages typically arrive in the destination country within 15–20 days after leaving our workshop. If held by customs, additional delays of 10–12 days may occur.

Tracking: Final delivery is handled by the local postal service and usually does not require a signature.

DHL Express: Estimated delivery time is 5–6 business days.

Once the package reaches your country, please continue tracking it through your local postal service.

Duties & Taxes

InfinityOne is not responsible for customs duties, import taxes, or any additional charges applied to international orders.

For orders within the European Union, applicable VAT is included in the product price. Invoices are available upon request.